Privacy Policy

This policy explains what data Klavoro ("the Service") collects, why, and how it's handled — both data about you as a vendor using the Service, and data about your customers that flows through it when you use WhatsApp messaging, automation, and campaign features.

• Account data: your name, email, business details, and team members you invite.
• WhatsApp Business connection: your Meta phone number ID, WhatsApp Business Account ID, and an encrypted access token, used to send and receive messages on your behalf.
• Your customers' data: WhatsApp phone numbers, display names, message content, media you or your customers send, tags, and any information collected through Flows (forms) or the AI Knowledge Base.
• Billing data: subscription and payment status via Razorpay — we do not store your card details ourselves; Razorpay's hosted checkout handles that directly.
• Usage data: message volume, feature usage, and error logs, used to operate and improve the Service and to enforce plan limits.

Data passes through the following providers as a normal part of how the Service works:

• Meta (WhatsApp Cloud API): every message you send or receive is transmitted through Meta's infrastructure, under Meta's own data practices.
• Anthropic: if you enable the AI Knowledge Base bot, relevant customer questions and your knowledge-base content are sent to Anthropic's API to generate a reply.
• Razorpay: handles subscription billing and payment processing.

We do not sell your data or your customers' data to third parties.

To provide the Service (sending/receiving messages, running automation and campaigns, generating AI replies, enforcing plan limits), to secure accounts, to provide customer support, and to comply with legal obligations.

We retain your data for as long as your account is active. If you close your account, we delete your data within a reasonable period, except where retention is required for legal, tax, or dispute-resolution purposes.

WhatsApp access tokens are stored encrypted. Access to vendor and customer data is restricted to what's needed to operate the Service. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security.

You can access, correct, export, or delete your account data from within the Service, or by contacting support. If you are a vendor's customer and want your data removed, contact that vendor directly — they control the data collected through their WhatsApp number.

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Questions about this policy can be sent to the support contact provided on your account's billing page. See also our Terms of Service.